Record producer catalog UI policy not working on variable editor

[Sam198]

Hi All,

We have a record producer on one of our portals to create a case.  We have several UI policies which hide certain variables depending on the answers given in others, but when that record is loaded in the normal UI on the backend (the case form contains the variable editor section) the UI policies are not taking effect so all variables are displaying (including the ones that should be hidden via the catalog ui policies.

Any suggestions?

[Matthew Glenn · Accepted solution]

Do you have the "Applies on the Target Record" checkbox available on your UI Policy?

[Prabhu20]

Hi Matthew Glenn,

I am facing a similar issue, and "Applies on the Target Record" is checked but though it is not working in my case.


With Regards,
Prabu

[Shawn34]

I'm having a similar problem has anyone found a solution?

[Prabhu20]

Hi Shawn,

Pls review your catalog ui policies & make sure sure variables values are cleared during reverse if false. If the variable values are not cleared & hidden using policies, it will appear as editable in variable section.

In my case, it worked after removing unused clear variable scripts in reverse if false & adding it wherever it's required.

Regards,
Prabhu