Record producer - category/subcategory

[gnunez]

Hello all,

I created a record producer for users to report issues with our enterprise applications. 

At first I only had one category and a list of subcategories so the form was working fine, but now that our requirement is to add multiple categories and multiple dependent subcategories it no longer is working. 

Since these subcategories are not listed in the oob incident form, I can't get the subcategories to be dependent on the category. 

I have seen a couple of threads that suggest creating a catalog client script, but if this is the way to go not sure what variable type the category/subcategory fields should be.

If anyone has suggestions or guidance they would be greatly appreciated!!

Thanks in advance!

Grace

[peterh_smith]

You don't need to use a client script in this case.  You have to define your subcategory choice records as dependent on category values, and set your subcategory dictionary entry to be dependent on the category.

[gnunez]

Thanks Peter for the reply. We do have this in place for the general incident form that is open to all ITIL users. If I add the new subcategories/categories we only want to show as options in the record producer not in the general incident form.

If I go this route wouldn't it show in both?

Thanks,

grace

[peterh_smith]

[peterh_smith]