Record Producer Group Routing Enhancement

[purdue]

Hello,

We have a requirement to add RP assignment group lookup through a system property when the user selects release = HyperCare EMEA.  Currently the group assignment is routing is going through the code below.  I need to skip these if HyperCare is selected.  I need to pass in the application name into rp and return the group from system property.  For example if user selects application WBD SAP Fixed Assets/IO: Production then return group ESS WBD S4 Deloitte Hypercare FA/IO to rp assignment group if not then use the gliderecord below.

var supp_grp = new GlideRecord('u_support_group_routing');

supp_grp.addQuery('u_active', true);

supp_grp.addQuery('u_configuration_item', producer.select_application);

supp_grp.addQuery('u_record_producer', 'CONTAINS', cat_item.sys_id);

supp_grp.query();

if (supp_grp.next()) {

if (supp_grp.getValue('u_support_group')) {

supp_grpid = supp_grp.getValue('u_support_group');

}

}

current.assignment_group = supp_grpid;

Any assistance is appreciated.

Thanks,

Chad

[purdue]

Hello,

I tried excluding the code above with 

if (producer.release.value != '4813273d1b086210f27a43b1b24bcb93'){  the sys_id of the release field record HyperCare EMEA but it is not working.    Note this is pulled from a lookup select box.  see below

[purdue]

I thought name value pairs would work but cannot get it working.  I put 

var taskDetail = JSON.parse(gs.getProperty('SAP S4 Release Groups'));

var group_sys_id = taskDetail[g_form.getValue('select_application')];

current.assignment_group = group_sys_id;

With property 

{ {
"a672baab933a82941243b47d1dba10c6" :"773d18ba833a0e54cd1478226daad342",
}]

[Medi C]

Hi @purdue,

is cat_item a variable on your catalog item? If so, then you are missing "producer" in:

supp_grp.addQuery('u_record_producer', 'CONTAINS', producer.cat_item);

[purdue]

Hello,

No it is not.  I need to override this functionality when release = HyperCare EMEA and producer.select_application contains one of 12 applications.  For example

User selects Release is HyperCare EMEA AND Application is one of 12 instead of using GlideRecord to support group routing lookup the property and application selected then return the group and set it when the incident is created.  Thanks