Record Producer is coming as Blank in ATF

[SangyM]

So, here I am trying to fill the details in this page through Employee Center

Now, these are the steps I have done to create the asset

Now, post these steps when I am trying to navigate to reclaim asset page through record producer then it is showing blank

Help me to resolve this please. since in the reclaim asset page, want to fill the field through set variables(sp) method coz custom UI click doesn't work there.

[Dr Atul G- LNG]

Hi @SangyM 

Did you try with same user as manual once?

[SangyM]

Yes tried, manually its working

[Dr Atul G- LNG]

Hi @SangyM 

Can you try creating the same steps in the dev instance and check? It looks like a minor issue. If the issue still persists, please log a ServiceNow support case."

[SangyM]

Yes same issue. Will log a service now support request.

[Shraddha Kadam]

@SangyM ,

Is your Record Producer related catalog is available in the Employee Center portal record.

meaning -

Go to Service Portal-> Portals -> Open Employee Center Record

Go to the related list of "Catalog"

Add your catalog which is relevant to Record Producer