Record producer is not visible under specific topic in esc portal

Kishor O · ‎10-10-2023

I have added a record producer to the topic but it is not showing up under a specific topic in esc portal.

Please check the below screenshots.

I am expecting walk-up appointment record producer in Tech bar topic inside yellow box specified.

Peter Bodelier · ‎10-10-2023

Do users have access to the catalog item at all?
Basically, are the catalog / category and the (not) available for configured correctly for the item.

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Ankur Bawiskar · ‎10-10-2023

Did you compare it against the one which is visible?

Did you check any user criteria is restricting?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Kishor O · ‎10-10-2023

yes, I have checked and it has the same configuration.

One thing the Record producer which I am trying to show is OOB and Readonly based on protection policy.

Peter Bodelier · ‎10-10-2023

Go to User Criteria Diagnostics in the navigator, and see if the user really can access the item.

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