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Record producer is not visible under specific topic in esc portal

Kishor O
Tera Sage

‎10-10-2023 01:25 AM

I have added a record producer to the topic but it is not showing up under a specific topic in esc portal.

Please check the below screenshots.

KishorO_0-1696926197336.png

 

KishorO_1-1696926245223.png

I am expecting walk-up appointment record producer in Tech bar topic inside yellow box specified.

0 Helpfuls
  • 1,290 Views
11 REPLIES 11

Kishor O
Tera Sage
In response to Ankur Bawiskar

‎10-10-2023 03:14 AM

@Ankur Bawiskar  None of the users able to see even an admin .

0 Helpfuls

Peter Bodelier
Giga Sage
In response to Kishor O

‎10-10-2023 05:57 AM

@Kishor O  Only last thing you could check is if the catalog item is active. (Although I assume you already checked that).

 

If it is active, I would suggest opening a case for Now Support to assist.
I would appreciate if you would let us know the outcome.


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