Record producer is not visible under specific topic in esc portal

[Kishor O]

I have added a record producer to the topic but it is not showing up under a specific topic in esc portal.

Please check the below screenshots.

I am expecting walk-up appointment record producer in Tech bar topic inside yellow box specified.

[Kishor O]

@Peter Bodelier @Ankur Bawiskar 

Yes users are able to see Record Producer when they search from How can we help you.

[Peter Bodelier]

Could you add a screenshot of the catalog item record itself?

[Kishor O]

@Peter Bodelier @Ankur Bawiskar 

Here is the screenshot of catalog item

*Even admin cant able to see item under specified topic.

[Ankur Bawiskar]

@Kishor O 

try this

1) add a User Criteria in Available For All Users

2) then remove the User criteria from Not available for

[Ankur Bawiskar]

@Kishor O 

Any user criteria attached to it?

Is it showing up for admins?