Record producer not searchable on Portal...question

Community Alums
Not applicable

‎02-14-2018 09:49 AM

Hello,

I've got a record producer that has a catalog and a category set for it to show on the Service Portal. I have checked to make sure the record producer is not set to "no search" and it isn't. But for some reason when you search on the main portal page the item still is not showing up.

It wasn't showing up in the category it was set to either, so I pulled the catalog and category and re-added them. Now the item shows up in the category but it will not show up in the search still.

Any ideas?

Thank you!

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5 REPLIES 5

SanjivMeher
Kilo Patron
Kilo Patron

‎02-21-2018 02:44 PM

Is there a user criteria which might be restricting it?


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Community Alums
Not applicable

‎02-21-2018 03:24 PM

It ended up being some sort of syncing issue. I came back a few days later to the issue and tested it again and it had shown up in the search. Was a really odd one.  

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Sumanth16
Kilo Patron
In response to Community Alums

‎02-21-2018 03:27 PM

Can you search in the Service portal-->portals ,then add the catalog items into the search sources list.May be it will work.

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Community Alums
Not applicable
In response to Sumanth16

‎02-21-2018 03:33 PM

This works now. It was some sort of sync issue. After a few days it started working. 

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