Record Producer Reference Field pop-up does not close after selection from list

chennessy
Kilo Expert

I have three record producers.  One of them works correctly: when I click on the magnifying glass of a reference field, the list appears, I can make the selection and the pop-up window closes, populating the field.   On the other two,  when I make the selection from the pop-up window, the window does not close.  It does populate the field, but the field is hidden by the pop-up window so you can't really tell.  I cannot see any differences between these three record producers, and the field they are all referencing is the same one.   Has anyone else experienced this?   Thanks in advance!

 

1 ACCEPTED SOLUTION

Chris M3
Tera Guru

Check for Javascript errors on the page (Open your Browsers Developer Console).  I've never seen this issue, but it sounds more like there is some other error on the page preventing a script from running.  It might appear before you even click on the Magnifying glass.

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2 REPLIES 2

Chris M3
Tera Guru

Check for Javascript errors on the page (Open your Browsers Developer Console).  I've never seen this issue, but it sounds more like there is some other error on the page preventing a script from running.  It might appear before you even click on the Magnifying glass.

Thanks, Chris... I was able to locate Client Scripts that had the checkbox for "Applies on Catalog Item view".   By unchecking that and checking "Applies on Target Record"   the pop-up windows now close!

Thanks again for the idea!