Record Producer User Criteria not working

[Supriya25]

Hi All,

I'm not sure what's wrong with this user criteria , please help me 
use case : get True or false

My humble request kindly help me on this , I tried with different ways too
String(user_id) or user_id or gs.getUserID()


script :

gs.addInfoMessage("VC Details 2 ");

gs.info("VC Details 2 ");

var vc = new global.TestVC();

answer = vc.userCriteria(String(user_id));


script Include :

var TestVC = Class.create();

TestVC.prototype = {

initialize: function() {},

userCriteria: function(userid) {

gs.addInfoMessage('VC Details');

gs.info('VC Details');

if (!userid) {

return false;

}

return true;

},

type: 'TestVC'

};


why info messages not coming, if this comes I have to design my major functionality 

with combinaiton of System Property and User Role Check
if (system property==true)
{
if(check user role is at least one ){
answer=true;
else
answer=false;
}

}

[Chaitanya ILCR]

Hi @Supriya25 ,

1. If you are trying with admin. Admin users bypass the users criterias

2. impersonate a user and test you will get the message 1 time

3. if you trying to reimpersonate the same user ->User criteria are cached for the users

run the below line of code in the background script to clear the cache and try

gs.cacheFlush()

Regards,
Chaitanya

[Supriya25]

HI 

Thanks for your suggestions 
very wired thing is , from same Group , I have selected 4 peoples 
I flipped property value True to False vice versa .

Property :
1.FALSE :
impersonated with user AAA : catalog item restricted and got info message also (Success)
2.TRUE :
Impersonated with. same user AAA: Catalog item still restricted 
But immediately I Impersonated with BBB user, catalog item is appearing .

I did property change again 
FALSE again : 
immediately I Impersonated with BBB user, catalog item is disappearing .(GOOD)
TRUE : 
immediately I Impersonated with BBB user, catalog item still disappearing .

making changes in system property and If I impersonated with same person again and again result not changing as per system property . 

WHY like this ? any suggestions please 

User Criteria 

gs.addInfoMessage("Result : "+new VisibilityCondition().userCriteria(user_id));

var vc = new VisibilityCondition();
answer = vc.userCriteria(user_id);

Script Include:

userCriteria: function(userID) {
    // 1. Fail early if no userID is provided
    if (!userID) {
        return false;
    }

    // 2. Fetch system configuration property
    var isLoggingEnabled = gs.getProperty('trunOn_Off') === 'true';
    if (!isLoggingEnabled) {
        return false;
    }

    // 3. Define target roles
    var Roles = [
        'issues_user', 
        'wealth_user', 
        'tracker_user'
    ];

    // 4. Perform an efficient check using GlideRecord
    var userRoleGR = new GlideRecord('sys_user_has_role');
    userRoleGR.addQuery('user', userID);
    userRoleGR.addQuery('role.name', 'IN', Roles.join(','));
    userRoleGR.setLimit(1);
    userRoleGR.query();

    // Returns true if a record exists, false otherwise
    return userRoleGR.hasNext();
},

[Chaitanya ILCR]

Hi @Supriya25 ,

Again the issue is with caching

here are my finding

you can refer the below post 

https://www.servicenow.com/community/developer-articles/enabling-real-time-evaluation-of-user-criter...

you might not be able to create/update those properties mentioned in that post (and it's recommended either because it might lead to performance issues.). you might get "Not allowing set or delete of deny-listed property:" this error

for testing when you are setting the property or changing anything in the script or user criteria 

1. Test by log out and login (preferred method)

2. or run the line in the background script and try

gs.cacheFlush()

Regards,
Chaitanya

[Tanushree Maiti]

Hi @Supriya25 

Ensure you are not testing using Admin id.

Impersonate by requested user profile and test.