Record Producer variables data cleared after form is saved

Sivakrishna · ‎10-10-2023

When I have filled data in the record producer variables in at portal after submitting the variable value, it is creating HR case and automatically the HR case state showing closed and incomplete and also variables value is showing blank. I have enclosing the Snips.

Please suggest me solution on urgent basis.

The record producer is below:

current.hr_service = "7aa5459cdbb46818f2ebf572f396195f"; //China Personal Data Changes

current.opened_for = producer.employee_name;

current.subject_person = producer.employee_name;

current.short_description = gs.getMessage("China Personal Data Changes");

current.contact_type = "self-service";

current.u_record_producer = "4fd0be97db246414f2ebf572f3961930";

current.enter_effective_date_of_legal_name_change =

producer.enter_effective_date_of_legal_name_change.getDisplayValue();

current.enter_new_legal_name = producer.enter_new_legal_name.getDisplayValue();

var desc = "";

/if (producer.national_id == 'true') {

desc += "\n" + gs.getMessage("National ID") + ": ";

desc += "\n " + gs.getMessage("Effective Date of National ID Change") + ": " + producer.effective_date_of_national_id_change.getDisplayValue();

desc += "\n " + gs.getMessage("Enter New National ID") + ": " + producer.enter_new_national_id.getDisplayValue();

}

if (producer.passport == 'true') {

desc += "\n" + gs.getMessage("Passport") + ": ";

desc += "\n " + gs.getMessage("Effective Date of Passport Change") + ": " + producer.effective_date_of_passport_change.getDisplayValue();

desc += "\n " + gs.getMessage("Enter New Passport") + ": " + producer.enter_new_passport_number.getDisplayValue();

desc += "\n " + gs.getMessage("Enter passport expiry date") + ": " + producer.enter_passport_expiry_date.getDisplayValue();

}

if (producer.legal_name == 'true') {

desc += "\n" + gs.getMessage("Legal Name China") + ": ";

desc += "\n " + gs.getMessage("Effective Date of Legal Name Change") + ": " + producer.enter_effective_date_of_legal_name_change.getDisplayValue();

desc += "\n " + gs.getMessage("Enter New Legal Name") + ": " + producer.enter_new_legal_name.getDisplayValue();

}

if (producer.bank_information == 'true') {

desc += "\n" + gs.getMessage("Bank Information") + ": ";

desc += "\n " + gs.getMessage("Effective Date of Bank Information Change") + ": " + producer.enter_effective_date_for_bank_information_change.getDisplayValue();

desc += "\n " + gs.getMessage("Enter New bank account number") + ": " + producer.enter_new_bank_account_number.getDisplayValue();

desc += "\n " + gs.getMessage("Enter Bank account name") + ": " + producer.enter_bank_account_name.getDisplayValue();

desc += "\n " + gs.getMessage("Enter Bank account branch") + ": " + producer.enter_bank_account_branch.getDisplayValue();

}

current.description = desc;

benn23 · ‎10-10-2023

It's almost certainly an issue with your script. That's exactly what happens when there's an error in the script. Maybe comment out chunks of your script and test until you can identify which piece has bad code.