record producers
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‎06-27-2024 10:36 PM
whenever the record producer request is submitted a changed record should be created with short description and description
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‎06-28-2024 06:35 AM
Hi @viswav
We use can log only Standard change from Portal and that is recommended. For that you need to create the standard change template and map that to record producer.
If you want to create Normal change that is not recommended.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-30-2024 01:37 AM
Can we write business rule for that
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‎06-30-2024 09:41 AM
Hi @viswav
But you you write the BR, standard change is OOTB way.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-30-2024 04:00 AM
Hi Viswav,
Is that record producer for change request or is it creating any other task record and then you want to creat change task.
If thats the case write a script in record producer to create a change request and give your desired inputs to the record using scripting.
Best Regards,
Naveen G N