Redirect email notification based on role to Portal or Workspace

[Rekha20]

HI All,

I need to redirect HR case based on User's role to Portal or Agent workspace.

I created a mail script which is called in email layout, email footer is called in notification

Mail Script:

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,

    /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

    /* Optional GlideRecord */ event) {

    // Get the HR Case record

    var gr = new GlideRecord('sn_hr_core_case');

    if (gr.get(current.sys_id)) {

        // Get instance base URL

        var baseURL = gs.getProperty('glide.servlet.uri');

        // Get dynamic values

        var sysId = gr.getUniqueValue();

        //var tableName = gr.getTableName();

        var tableName = (current.sys_class_name && current.sys_class_name.toString()) || current.getTableName();

        var caseNumber = gr.number || 'HR Case';

        // Construct URLs

        var portalURL = baseURL + 'esc?id=hrm_ticket_page&table=' + tableName + '&sys_id=' + sysId;

        var workspaceURL = baseURL + 'now/hr/agent/record/' + tableName + '/' + sysId;

        // link text based on user's role

        var linkText = '';

        if (!gs.hasRole('sn_hr_core.basic')) {

            // HR Agent

            gs.info("RTIWARi "+ "Portal User")          

            linkText = '<a href="' + portalURL + '">' + caseNumber + '</a>';

        } else {

            gs.info("RTIWARi "+ "Non Portal User")

            // Non-HR User

           linkText = '<a href="' + workspaceURL + '">' + caseNumber + '</a>';

        }

        template.print('<p><strong>Case:</strong> ' + linkText + '</p>');

    }

})(current, template, email, email_action, event);

It is changing when previewing notification from notification itself but when notification triggered then workspace URL link is there in email only. Any suggestion to fix this, please?

Thanks,

[Ankur Bawiskar]

@Rekha20 

so basically if you have 5 email recipients and 2 are having some role then you want them to be taken to portal and other 3 to workspace?

how are you triggering the email and to whom?

check this link as well

Dynamic email links dependent on recipient role? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Rekha20 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Yakshitha]

Hi  @Ankur Bawiskar 

Yes I have similar requirement. We have Requested_for, Opened By and Watchlists in the email recipient list. Whenever the request is raised the email will trigger to all of them. Based on their role the link in the email should redirect either to portal or to native UI?

[Ankur Bawiskar]

@Yakshitha 

Please post this as a separate question and share all the details there, do tag me in that.