Redirect from script include

[Community Alums]

Dev Experts,

Attached client callable Script Include is not redirecting to desired portal. Thoughts?

[Tony Chatfield1]

Hi, partial screenshots with redacted detail is not an idea way to share code.

What are the results of your debugging?
SPEntryPage is not client callable OOB and so is clearly not intended to be utilized in in the way you are trying to use it. Perhaps you could update this thread with some clear details of your business requirement\use case so that the forum can better understand your intentions

[Community Alums]

@Tony Chatfield1 Thanks for the feedback. Below is the business use case. 

The requirement is when an ITSM user who has CSM roles, received a system generated email with a link to take the user to target record. When user clicks the link instead of taking it to the record, it takes the user to Case Management list view. 

[Community Alums]

Experts - Any update for me on this redirection issue?

[Community Alums · Accepted solution]

To close this loop. I modify the script include and capturing the keywords in display BR g_scartchpad from table: sys_email column: instance either 'Incident' or 'Case' and based on the conditions, provided the respective url. 

Thank you,

MK