redirect to "sysparm_ck" with "Not authorized" after submit on GlideDialogWindow

[joshtessaro]

1. I am getting some strange behavior and I am out of ideas. I have a record producer with a ui page that has a button which opens a custom form to submit a related record type. After this ui_page popup is closed I would expect to be back on the original record producer.

Record Producer URL:

https://instance.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=2eb2d98...

I am rendering the UI page in a standard GlideDialogWindow on button click:

function openPopup(){
   var gDialog = new GlideDialogWindow("x_snc_vms_new_guest_popup");
   gDialog.setTitle("New Guest");
   gDialog.setSize(500,500);
   gDialog.render();
}

After submit the new record is created with a GlideAjax call then the UI page runs out of code, it does not matter whether I use GlideDialogWindow.get().destroy(); or not, I get a very brief flash of the record I should end up on then get redirected to the following url which displays Not authorized.

https://instance.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?sysparm_ck=be6bd1914f4...

Any help or thoughts on what to check would be appreciated.

Note: This is in a scoped app if it makes a difference.

Edit: It looks like I am getting the following two evaluater errors after submitting the ui_page:

org.mozilla.javascript.EcmaError: Cannot convert null to an object. Caused by error in Phase 2 Jelly: ftp://gsft_database_form/sys_ui_page.770cc7830a0a0b08005abd85abf0b547.html.2 at line -1

org.mozilla.javascript.EcmaError: Cannot convert null to an object. Caused by error in Phase 2 Jelly: ftp://gsft_database_form/sys_ui_page.770cc7830a0a0b08005abd85abf0b547.html.2 at line 2 1: var item = GlideappCatalogItem.get(jelly.sysparm_id); ==> 2: var cat = item.getFirstAccessibleCategoryForSearch(); 3: var sysparm_catalog = GlideappCategory.get(cat).getCatalog(); 4: sysparm_catalog;

[Pradeep Sharma]

Hi Josh,

You may find the below blog helpful.

Getting your ServiceNow URLs right

[Chuck Tomasi]

It would appear that the

var item = GlideappCatalogItem.get(jelly.sysparm_id);

has failed so the next line is saying "Hey, that's null. What are you doing?" Any chance of verifying jelly.sysparm_id is correct and item is a valid object before stepping in to the next line of code?

[joshtessaro]

Thanks for the quick response!

The code in the error message is from the OOB version of the com.glideapp.servicecatalog_cat_item_view sys_ui_page, additionally I am not manually doing anything with URLs or redirects at this point. I was expecting the popup to just go away when complete leaving the page behind it.

[Chuck Tomasi · Accepted solution]

If the error message is coming from an OOTB version, then it sounds like a call to customer support is in order.