Redirect user after login to CSM workspace based on role and domain

[Alon Grod]

Hi,

Im trying to redirect user to CSM workspace based on role and domain (we are using domain separations).
When I impersonate he it works correctly but when i login as the user im being redirect to Service Operations Workspace instead of CSM workspace. any idea why?

/** 
 *
 *  Service Portal sample script include to indicate 
 *  1. which login page should be used
 *  2. the starting page after the user is authenticated 
 * 
 *  Script is configured using system properties
 
 *  PROPERTY                        VALUE
 *  glide.entry.page.script         new SPEntryPage().getLoginURL(); 
 *  glide.entry.first.page.script   new SPEntryPage().getFirstPageURL();
 * 
 * functions can return a path or null if no overrides are necessary
 * 
 **/
var SPEntryPage = Class.create();

SPEntryPage.prototype = {

    initialize: function() {
        this.logVariables = false; // for debugging 
        this.portal = this.getDefaultPortal(); // The URL suffix for default portal
        //elcam//
        this.user_domain = this.getUserDomain();
        //elcam//
    },

    /***
     *
     * Fetch the default portal suffix
     *
     **/
    getDefaultPortal: function() {
        var gr = new GlideRecord("sp_portal");
        gr.addQuery("default", true);
        gr.query();
        if (gr.next())
            return "/" + gr.getValue("url_suffix") + "/";

        return "/esc/";
    },

    //elcam//
    getUserDomain: function() {

        //gs.log("Tomer - get User domain", "Tomer");
        var gr = new GlideRecord("sys_user");
        gr.get(gs.getUserID());
        gr.query();
        if (gr.next()) {

            var userDomain = gr.sys_domain;
            gs.log("Tomer - User domain is " + userDomain, "Tomer");
            return userDomain;
        }
    },
    //elcam//
    /***
     *
     * Referred to by property: glide.entry.page.script
     * 
     **/
    getLoginURL: function() {
        // When requesting a page directly (eg: /problem_list.do)
        // The platform session_timeout.do sets the login page to welcome.do
        // Since we are handling the login, clear that value
        var session = gs.getSession();
        var nt = session.getProperty("nav_to");
        var sPage = session.getProperty("starting_page");
        if (nt == "welcome.do")
            session.clearProperty("nav_to");

        if (!sPage && !nt)
            session.putProperty("starting_page", gs.getProperty("glide.login.home"));

        //elcam//
        if (this.user_domain == '1a49dbd8fba35e1032b7f4865eefdcba') //elcam
        {
            session.putProperty("starting_page", gs.getProperty("glide.login.home.elcam.csm"));
        }
        //elcam//

        // Send the user to the portal's login page
        var portalGR = new GlideRecord("sp_portal");
        portalGR.addQuery("url_suffix", this.portal.replace(/\//g, ""));
        portalGR.addNotNullQuery("login_page");
        portalGR.query();
        if (portalGR.next())
            return this.portal + "?id=" + portalGR.login_page.id;

        // Send to the a default login page
        return this.portal + "?id=login";
    },

    /***
     *
     * Referred to by property: glide.entry.first.page.script
     * 
     **/
    getFirstPageURL: function() {
        var session = gs.getSession();
        this.logProperties('before', session);


        // has roles and is not a Service Portal page - go to UI16
        var nt = session.getProperty("nav_to");
        var isServicePortalURL = new GlideSPScriptable().isServicePortalURL(nt);
        var redirectURL = session.getProperty("login_redirect");
        if (this.user_domain == '1a49dbd8fba35e1032b7f4865eefdcba' && gs.hasRole('sn_customerservice.customer')) //elcam
        {
            return "/elcam";
        }

        if (this.user_domain == '1a49dbd8fba35e1032b7f4865eefdcba' && (gs.hasRole('sn_customerservice_manager') || gs.hasRole('sn_customerservice_agent'))) //elcam
        {

            return "/now/cwf/agent/home";
        }


        if (user.hasRoles() && !redirectURL && !isServicePortalURL)
            return;

        // user may have logged in from a frame, the /login_redirect.do page will bust out of it
        if (!redirectURL) {
            // redirectURL is nav_to 
            // if nav_to == "welcome.do" then use starting_page
            var sPage = session.getProperty("starting_page");
            if (sPage && nt == "welcome.do")
                nt = sPage;

            // Avoid a redirect loop to the home page
            var ep = gs.getProperty("glide.login.home");
            if (nt) {
                if (ep == nt)
                    nt = null;
            }
            // PRB726860: if page is still welcome.do, go to glide.login.home preserving frameset
            if (nt == "welcome.do") {
                session.putProperty("nav_to", ep);
                return;
            }

            session.putProperty("login_redirect", nt || "true");
            return "/login_redirect.do?sysparm_stack=no";
        }

        session.clearProperty("login_redirect");
        session.clearProperty("nav_to");
        if (redirectURL && redirectURL.indexOf("sys_attachment.do") > -1)
            return redirectURL;
        var returnUrl = this.portal;
        if (redirectURL && redirectURL != "true") {
            var spUrl = new GlideSPScriptable().mapUrlToSPUrl(redirectURL);
            returnUrl = spUrl ? this.portal + "?" + spUrl : redirectURL;
            if (!user.hasRoles() && !spUrl && redirectURL.indexOf("home_splash.do") > -1)
                returnUrl = this.portal;
        }



        this.logProperties('after', session);
        if (!this.logVariables) {
            gs.log('redirectURL: ' + redirectURL);
            gs.log('User: ' + user.getName());
            gs.log('is internal: ' + (!user.hasRoles()));
            gs.log('returnUrl: ' + returnUrl);
        }

        return returnUrl;
    },

    logProperties: function(beforeOrAfter, session) {
        if (!this.logVariables)
            return;

        gs.log('SPEntryPage: Redirect ------------------------------- ' + beforeOrAfter);
        gs.log('session.starting_page: ' + session.getProperty("starting_page"));
        gs.log('session.nav_to: ' + session.getProperty("nav_to"));
        gs.log('session.login_redirect: ' + session.getProperty("login_redirect"));
        gs.log('gs.fURI: ' + session.getURI());
    },

    type: 'SPEntryPage'
};