Redirect user to login page(username-password) when the SSO source is empty

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Rairai31
Giga Guru

‎10-22-2023 07:19 PM - edited ‎10-22-2023 07:58 PM

Hi,

Is it possible that if the user types in a email with a local login (no SSO source) they will be asked for their password or show the typical login page (username and password) to login and if the user has an SSO source it will direct them to SSO login page? How can this be achieved? Thank you.

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DrewW
Mega Sage
Mega Sage

‎10-23-2023 08:57 AM

Your only option is to setup a public page that the user goes to and enters there email address and then the system checks to see where it should redirect them for authentication.  Then you can use a cookie to save that and then just automatically redirect them on future visits.

 

Otherwise the answer to your question is no.  To login to a local account when using SSO you need to go to the side door login at 

https://<INSTANCe_NAME>.service-now.com/side_door.do

 

 

 

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DrewW
Mega Sage
Mega Sage

‎10-23-2023 08:57 AM

Your only option is to setup a public page that the user goes to and enters there email address and then the system checks to see where it should redirect them for authentication.  Then you can use a cookie to save that and then just automatically redirect them on future visits.

 

Otherwise the answer to your question is no.  To login to a local account when using SSO you need to go to the side door login at 

https://<INSTANCe_NAME>.service-now.com/side_door.do

 

 

 

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