We have a requirement to improve CMDB data quality by reducing "Unknown", blank, and non-standardized values across all principal classes
I would like to understand whether ServiceNow ITOM Discovery can help address this requirement. Specifically:
- Can Discovery populate attributes that are currently showing as "Unknown" or blank?
- Are there any Discovery configurations, patterns, or best practices that help improve attribute completeness and accuracy?
- Can Discovery contribute to standardizing CI attribute values, or would this typically require CMDB normalization, IRE/reconciliation rules, or other data quality mechanisms?
- Has anyone implemented a similar solution and seen measurable improvements in CMDB data quality?
