Reference field Not populating

[Sam Ogden]

Hi All,

We have a reference field on our incident form to select a parent incident.   When we select the magnifying glass it brings back a list of records as expected, however if you select a number it does not populate it in the field.   Also if you manually type the number into the field it comes up red as not found.   Any help on what is causing this is greatly appreciated.

[Alikutty A]

Hi Sam,

Is this happening on all the instances or specific to production?

Thank You

Please Hit Like, Helpful or Correct depending on the impact of response

[prashantnagaral · Accepted solution]

Hi Sam,

Please check whether the Display is set to true on the "Number" column under Incident table.

Refer section 3 in this link http://wiki.servicenow.com/index.php?title=Reference_Fields#Selecting_the_Display_Value&gsc.tab=0

Thanks

Prashant

[Sam Ogden]

Thanks for the above, now working