Reference field not showing options to some users

Bidduam · ‎11-20-2022

I have a reference field that for some reason just doesn't show any options to select for normal users - however my ITIL users can see all options without any issues.

EG:

Reference: Software [cmdb_ci_spkg]

Qualifier: Simple

No other options selected - no variable attributes or default value.

Why can't some users see the listed software?

kamlesh kjmar · ‎11-20-2022

@Bidduam Try this, if you are looking specifically for Software table, then create two Read acls one at table level and one at field level on Software table with Requires Roles embedded list as empty as shown below

1)

2)

I hope this helps.

Regards,

Kamlesh

View solution in original post

Manjula Devdoss · ‎05-21-2023

This worked!

Jerick I · ‎11-20-2022

Hi @Bidduam,

If you have have HR module and sn_internal is available you can use this role and add it on ACL of the [cmdb_ci] or [cmdb_ci_spkg].

Bidduam · ‎11-20-2022

Thanks - we don't have the HR module

Jerick I · ‎11-20-2022

@AnubhavRitolia you may also try to provide this specific role "cmdb_read" to the user.

Please mark the response as helpful if this helps and Accept if this solves your issue.

Regards,

Jeff