Reference field showing no Display value

[sreeshsurendran]

In the below screenshot, the reference field is showing no Display value, but it has some sysID added. Any idea, what might be missing? We had created this table and data quiet some time back, but recently facing this issue.

Thanks,
Sreesh Surendran

[sivasankaris]

Hi @sreeshsurendran ,

If a reference field shows only the sys_id and no display value, it usually means the referenced table is missing a valid display field.

Quick validation tip:
Right-click the reference field → Show XML.
If you see the sys_id but no display_value, it confirms the issue is with display field resolution.

Resolution:  The referenced table has at least one field marked as Display in Dictionary [Navigation: All->Dictionary entry  of reference table ->any one of the fields must have the display option setting to true.]

Please Consider below scenarios as well:

• The display field is not empty for those records.

• The display field was not deleted or changed recently.

• Users have read access to the display field.

• Clear cache after any fixes.

If this works, please mark it as helpful and please accept my solution....

[yashkamde]

Hello @sreeshsurendran ,

I guess you have not set name to that complaint table records,
like
-> click on that empty text on new tab the reference record will open

-> there check if it is empty or what..

If my response helped mark as helpful and accept the solution...

[sreeshsurendran]

Hi all

I created another reference field to the same table, but the issue still persists. Maybe something has been changed from ServiceNow or somebody would have updated something on the reference table..

Thanks,

Sreesh Surendran

[Ankur Bawiskar]

@sreeshsurendran 

any update to my earlier post?

you should check the table Complaints RCA

Inside that table check the dictionary

Also did you check Complaints sysId in your screenshot, that record is present or not?

[sreeshsurendran]

@Ankur Bawiskar : seems the issue is there in other tables as well. Probably need to raise a HI Case with ServiceNow.