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Reference field showing no Display value

sreeshsurendran
Tera Guru

In the below screenshot, the reference field is showing no Display value, but it has some sysID added. Any idea, what might be missing? We had created this table and data quiet some time back, but recently facing this issue.

 

sreeshsurendran_2-1769073626932.png

 

 

Thanks,
Sreesh Surendran

 

12 REPLIES 12

@sreeshsurendran 

before raising case

are you able to find that record in Complaints RCA table with that sysid?

Inside that table check the dictionary and share screenshot

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Tejas Adhalrao
Kilo Sage

Hi @sreeshsurendran  ,

 

  • Go to the referenced table

  • Open Table Definition

  • Verify:

    A field is marked as Display = true

     

TejasAdhalrao_1-1769587390042.png

 

make field display value true which you want to display for referance

 

 

 

 

sreeshsurendran
Tera Guru

Hi all

 

The issue was different. Somebody had made Category's display = true on parent case and due to this it caused the issue.

 

Thanks for the support.