Reference field showing no Display value
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-22-2026 01:21 AM
In the below screenshot, the reference field is showing no Display value, but it has some sysID added. Any idea, what might be missing? We had created this table and data quiet some time back, but recently facing this issue.
Thanks,
Sreesh Surendran
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-27-2026 11:12 PM
before raising case
are you able to find that record in Complaints RCA table with that sysid?
Inside that table check the dictionary and share screenshot
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-28-2026 12:03 AM
Hi @sreeshsurendran ,
Go to the referenced table
Open Table Definition
Verify:
A field is marked as Display = true
make field display value true which you want to display for referance
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-28-2026 03:08 AM
Hi all
The issue was different. Somebody had made Category's display = true on parent case and due to this it caused the issue.
Thanks for the support.

