Reference field variable not shown on RITM/Task
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‎01-10-2024 06:43 PM
Facts:
- Not using MRVS
- Variable data observed on form view.
- The field uses auto populate feature.
- Variable data is available in Flow designer. Ex. The variable populates correctly in email step.
- But for some reason the field is not shown on Task/RITM(I double checked UI policies...)
- The reference field in Model Category [cmdb_model_category]. There is an attribute (field decoration) that I do not see OoB. Not sure if this could be issue...
Any ideas?

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‎01-10-2024 06:50 PM
Hi @Lon Landry4 did you check client scripts? also applies on request item, sc task check boxes when you create UI policy or client scripts?
Harish
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‎01-11-2024 06:35 AM
Searched the script field for model_category (variable in question) but nothing in Client, Scripts, UI Policies, or Business Rules. The variable is auto populated.
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‎01-10-2024 07:48 PM
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‎01-10-2024 07:54 PM
Maybe check client scripts or if there are any ACL's on the field