Reference field variable not shown on RITM/Task

Lon Landry4
Mega Sage

Facts:

  • Not using MRVS
  • Variable data observed on form view.
  • The field uses auto populate feature.
  • Variable data is available in Flow designer. Ex. The variable populates correctly in email step.
  • But for some reason the field is not shown on Task/RITM(I double checked UI policies...)
  • The reference field in Model Category [cmdb_model_category]. There is an attribute (field decoration) that I do not see OoB. Not sure if this could be issue...

Any ideas? 

5 REPLIES 5

omkar patil
Tera Contributor

Even I'm facing the same issue, I'm populating the reference type variable from sys_choice table via an auto-populate feature and it's visible in the catalog item in service portal but after submission it's not showing the values in the RITM.