Reference fields are suddenly stopped working on incident form

[Community Alums]

Hi All,

Caller, Assignment group, Assigned to and configuration item fields of incident table are stopped working as expected. Meaning am not able to select the value in it.

Referred the KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993490 (it dint worked for m...

Could anyone please guide me on this..

Any help is appreciated!

Thanks in advance!

[RaghavSh]

Inspect the page and check the console if there are any errors? Also paste the screenshot of console here.

This type of errors occur when there is some error in console.

[Community Alums · Accepted solution]

Checked, console gave solution.

It resolved now, Thanks Raghav!!

[RaghavSh]

@Community Alums Do mark the relevant answer correct so that future readers can benefit from it.

[girishsai]

How to check console?

[Sagar Pagar]

Hi @Community Alums,

Have you created a new UI actions or modified existing one. Try by deactivating them and verify the same.

Thanks,
Sagar Pagar