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3 weeks ago
Hi,
Good Day,
I need help on the decision table reference field.
We have created a decision table with reference field in the result column with reference qualifier configured.
that reference qualifier works for the drop down list but when i click on the magnifier icon it shows all the record.
Reference qualifier configured to show only the incidents have category of Software
When i click on the inside the text box it shows only 13 results
But when i click on the magnifier glass it shows incidents belongs to all category.
Thannks,
Rajeshkumar.
Solved! Go to Solution.
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3 weeks ago - last edited 3 weeks ago
it's not going to work like that in Decision Table
the reference qualifier works only when you type the INC and won't work when you click Magnifying icon
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago - last edited 3 weeks ago
it's not going to work like that in Decision Table
the reference qualifier works only when you type the INC and won't work when you click Magnifying icon
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader