Reference qualifier not working properly for Dection table result field

rajeshnvrk
Tera Contributor

Hi,

Good Day,

I need help on the decision table reference field.


We have created a decision table with reference field in the result column with reference qualifier configured.

that reference qualifier works for the drop down list but when i click on the magnifier icon it shows all the record.

 

Reference qualifier configured to show only the incidents have category of Software

rajeshnvrk_0-1765369989244.jpeg

When i click on the inside the text box it shows only 13 results 

rajeshnvrk_1-1765370098736.jpeg

 

But when i click on the magnifier glass it shows incidents belongs to all category.

 

rajeshnvrk_2-1765370175152.jpeg

 

Thannks,

Rajeshkumar.

 

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@rajeshnvrk 

it's not going to work like that in Decision Table

the reference qualifier works only when you type the INC and won't work when you click Magnifying icon

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@rajeshnvrk 

it's not going to work like that in Decision Table

the reference qualifier works only when you type the INC and won't work when you click Magnifying icon

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader