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Reference Qualifier

nameisnani
Mega Sage

Hi Team ,

 

As u can see in the below image , Here i have added sub- category and application category based on the category selection . it is OK in Platform level . 

SunilKumarPadh_0-1683014108680.png

 

If u can see in the portal it is not showing 

SunilKumarPadh_1-1683014253591.png

 

How to update my reference qualifier 

SunilKumarPadh_2-1683014285834.png

 

My Reference Qualifer 

 

javascript:if(current.variables.subcategory=='CFS Edge') 'element=u_application_category^name=incident^value=Platform Support'; else 'name=incident^element=u_application_category^dependent_value=Lighthouse';

 

 

Thanks

 

@BharathChintala 

@Community Alums 

@Prince Arora 

@Gunjan Kiratkar 

@Sagar Pagar 

@Ankur Bawiskar 

1 ACCEPTED SOLUTION

itsRakesh
Mega Sage

@nameisnani 
Try the below

javascript:if(current.variables.subcategory=='CFS Edge') 'element=u_application_category^name=incident^value=Platform Support'; else if(current.variables.subcategory=='Bottomline SWIFT Gateway')'name=incident^element=u_application_category^dependent_value=Bottomline SWIFT Gateway';else 'name=incident^element=u_application_category^dependent_value=Lighthouse';

View solution in original post

19 REPLIES 19

HI @Ankur Bawiskar 

 As per ur reply i have made changes , still not working , and now it is showing ' None' .

 

SunilKumarPadh_0-1683020110792.png

 

SunilKumarPadh_1-1683020186019.png

 

@nameisnani 

subcategory variable is of what type?

share variable configuration screenshot of sucategory

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 

 

SunilKumarPadh_1-1683021879717.png

 

SunilKumarPadh_0-1683021946078.png

 

 

@nameisnani 

strange

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 

 

What else i have to do ....