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05-02-2023 12:59 AM - edited 05-02-2023 02:23 AM
Hi Team ,
As u can see in the below image , Here i have added sub- category and application category based on the category selection . it is OK in Platform level .
If u can see in the portal it is not showing
How to update my reference qualifier
My Reference Qualifer
javascript:if(current.variables.subcategory=='CFS Edge') 'element=u_application_category^name=incident^value=Platform Support'; else 'name=incident^element=u_application_category^dependent_value=Lighthouse';
Thanks
@Community Alums
Solved! Go to Solution.
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05-02-2023 09:01 AM - edited 05-02-2023 09:11 AM
@nameisnani
Try the below
javascript:if(current.variables.subcategory=='CFS Edge') 'element=u_application_category^name=incident^value=Platform Support'; else if(current.variables.subcategory=='Bottomline SWIFT Gateway')'name=incident^element=u_application_category^dependent_value=Bottomline SWIFT Gateway';else 'name=incident^element=u_application_category^dependent_value=Lighthouse';
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05-02-2023 02:36 AM
As per ur reply i have made changes , still not working , and now it is showing ' None' .
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05-02-2023 03:00 AM
subcategory variable is of what type?
share variable configuration screenshot of sucategory
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-02-2023 03:04 AM - edited 05-02-2023 03:05 AM
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05-02-2023 04:15 AM
strange
Ankur
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05-02-2023 04:44 AM