Developer

Not able to create AI agents with an_aia.admin role

hello All, I was trying to build a custom agent in AI AGnet studio menu but it keeps on showing Read-only: The sn_aia.viewer role provides read-only access. I have system admin and sn_aia.admin role but still fdont see create or new button

Question

PDI not coming up

I have been trying to start my PDI however it's not coming up.It shows offline and if I tried to refresh it just show refreshing and again back to offline state.There is no option to wake up the instance and if I tried to open through link I get Bad ...

Question

Appointment Booking Configuration / Advanced Configuration

Hello, folks. Just looking for some clarification on using Advanced Configurations with Appointment Booking. I've got a service-level configuration where I lay out the days and times for an appointment to be booked. The caveat is that on Tues-Wedne...

Question

Link in email notification for list of retired articles not working if user's session time out

Hello Experts,We are using OOB 30days kb article expiring notification.Link for list of expiring articles showing correct records while session is active/user logged in, if we open same link in incognito mode or post logout if we click on that link i...

Question

Resolved! How to show Comments and notes only in the Activity panel and remove them from the form in workspace

Hello,I would like to display the Comments and Work notes fields (of a CSM Case record) only in the Activity panel on the right side of the form, as highlighted in the screenshot below. Currently, the same fields are also displayed in the Notes secti...

Question

update set error in dashboard related changes

Help me to resolve this update set errors

Question

Resolved! How to bulk update records without changing sys_updated_on or firing business rules

Hi Guys, This is IronDo you happen to know that you can achieve this with setWorkflow(false) + autoSysFields(false) + updateMultiple(), and by only touching records whose value is actually different. This keeps audit columns clean and makes the job s...

Question

Virtual Agent

We have configured Auto Assignment of incidents, now agents will receive incidents in Service Operations Workspace to accept, how we need to highlight P1 incidents and Incidents raised by VIP users I want to highlight with colors, is there any way to...

Question

Button click takes too long / transaction timeout: run the heavy part in the background

Hi I am happy to share my Lesson Learned Here,You can achieve this by letting the button (UI Action or GlideAjax) only mark what needs processing and start an On Demand Scheduled Job. The job picks up the marked records and finishes in the background...

Question

PDI dev300776 Offline after Brazil Patch 2 upgrade - 502 snow_adc, no Wake option - preserve data

Hello Developer Program team,My PDI has been offline since the automatic upgrade to Brazil Patch 2 and does not recover.Instance: dev300776 (https://dev300776.service-now.com/)Release: Brazil Patch 2 (glide-brazil-08-25-2026__patch2-10-22-2026_11-03-...

Question

Encoded query with an invalid dot-walk returns ALL records (and how to protect bulk updates)

Hi Guys! This happens because GlideRecord / GlideAggregate silently drop an invalid condition and run the rest of the query. The log shows Invalid query detected … Unknown field, but the script keeps going. For a count you just get a wrong number; fo...

Question

GlideAggregate COUNT on a reference field returns 1 instead of the number of distinct records

Hi,You can fix this by using COUNT(DISTINCT instead of COUNT with a field name. addAggregate('COUNT', 'field') does not count distinct values, so a query like “how many servers have this software installed” comes back as 1 (or another wrong number) e...

Question

"When does support end for the Java on this server?"

Answering that simple question means judging millions of software install records — every day.I recently designed and built a software EOL / EOS judgment engine on ServiceNow for a large enterprise. Here's what worked.■ The problemThe same product ar...

Question

From Asset Register to Security Control: Lessons from Re-architecting a Legacy ITAM Integration into

From Asset Register to Security Control: Lessons from Re-architecting a Legacy ITAM Integration into CMDBTags: CMDB, ITAM, IntegrationHub, IRE, Import Set, Software Asset Management, Vulnerability ResponseContextOver the past several months I led the...

Question

Resolved! How to Add an "On Behalf of Me" Filter to Display Tickets Created for Others

Hi,I am working on a scenario where I need to add an additional filter called "On Behalf of Me", which should display all tickets that were created by me on behalf of other users on my ticket page in service portal.Please refer to the screenshot belo...

Question