Developer

Resolved! How can i add a Demand and project tables to Service Operations workspace search

I want to add Demand and Project tables like source to my Service Operations workspace search. I want to use short descriptions for searching the tickets. Currently this function is working for incidents and RITMs. Now I want to add Demands and Proje...

Question

Teams Chat is not returning any response

I have implemented the M 365 Integration using the following KB Article, the Employee Center works fine and I'm able to submit tickets and access everything from Teams but the Chat does not return any response. I have a case open in HI but no real up...

Question

Using Microsoft Entra ID to Secure ServiceNow Integrations

Recently, I worked with a client that wanted to modernize how ServiceNow integrations were authenticated. Over time, multiple interfaces had been implemented using a mixture of local service accounts and integration-specific credentials. Each interf...

blog

Flow Designer

The purpose of the flow shown in the screenshot is to assign a newly created DMNTSK to the user that has not closed a task very recently and has nothing assigned. For example, if the flow action #6 returns 3 records, I need to select the oldest one ...

Question

How to prevent past date selection on a GRC Control Attestation metric field?

Hi everyone, I am working with GRC / IRM Control Attestations. I have added a custom question/metric of type Date called "Target Date".I need to enforce a validation rule that prevents users from selecting a past date when completing the attestation....

Question

Levels is unknown in log viewer

Hi we are getting Levels Column as Unknown in Logs viewer. is there way we can define the level somewhere in Health logs analytics plugin .

Question

Resolved! How to split Multi-Row Variable Set rows into multiple RITMs for a single Request?

Hi Community,I have a requirement related to catalog items with a Multi-Row Variable Set (MRVS).Currently, when a user submits a catalog request that includes multiple rows in the MRVS, ServiceNow creates:• One Request (REQ), and• One Request Item (R...

Question

Resolved! How to set the update set name as its own name when we export it to xml?

Hi Community, I have to export over 200 update sets but then have to give it name as their name declared in update set entries. For example If I exported the below update set then the name appeared with sys_id. but instead of that, I want the file n...

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Scripting and Coding

Are the business rules going to run when doing an import on cmdb_ci table

I am currently performing updates on the CMDB CI table through Transform Maps. Could you please confirm whether all applicable Business Rules will be triggered during the data transformation process?

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Service Graph Workspace View

In the Service Graph Workspace, I need to hide the 'Dependency View' link for users who do not have the cmdb_admin role, while keeping the rest of the tools visible. How can I achieve this?

Question

Update Set Batch Changes are not promoting correctly in Brazil version of the Instance

I'm trying to promote changes to another instance which is in Brazil version. The update sets in batch are committing successfully with all the changes. However, when I open child update sets from local update set, customer updates are empty and no c...

Question

PDI Availability

I have had to request a new PDI recently, however I am experiencing issues with it.The new PDI is running with the Zurich release.Not matter which plug-in I try to activate the plug-in installation fails and I receive the out of the box email from Se...

Question

On-Call Workflow Started from Business Rule, Task Not Assigned to Primary On-Call User

Hi AllI copied the OOB On-Call Assign workflow and added a custom Run Script after the assignment activity to send notifications to the primary and secondary on-call usersvar rota = new OnCallRotation(); var groupId = current.assignment_group.toStri...

Question

Security Center Error message on page load

Hi all, we are new to the Security Center and we were asking ourselves what this message could possibly mean. It reads: Please provide input for either acepage or link fields Can someone please explain what this message means and what causes this mes...

Question

Perform AQI buttons not available on published Knowledge Article in Native UI and Knowledge Center

Hi Team,I am working with Knowledge Management and have an issue with the Article Quality Index (AQI) functionality.For a Published Knowledge Article, I am unable to find any AQI-related actions/buttons such as Perform AQI, AQI Score, Continue AQI, o...

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