Refresh the Incident form upon clicking the "Post" button

[paulmagaling]

Hi,

How do I make the incident form refresh after clicking the "Post" button under the Notes tab? There is an info message that should show up if the assigned_to is empty and the "Post" button is clicked, but it only shows up when the form reloads.

[paulmagaling]

Hi, thanks for this. But it still didn't get to reload the form when the "Post" button is clicked

[Ankur Bawiskar]

@paulmagaling

I agree with @Mark Manders, the post button is meant for agents to add work notes without updating/reloading the form so that they can continue working on the ticket.

if you somehow refresh the form using some script then your agents will see this message which is not a good user experience.

If my response helped please mark it correct and close the thread so that it benefits future readers.