Regarding filling Survey responses from script

[Gayathri5]

Hi Experts,

Have a requirement based on email responses , we need to set the survey response.

Attaching the screenshot of the survey response form, this should be auto

filled from email responses from end users.

The below image shows assessment_take2.do in URL, but this is not a table, so let me know if anyone has filled this via script.

When I open any survey instance and click user's response, it should be filled with email responses. I made it work till here but how to fill the survey response kind of stuck.

If in survey email if user selects 0, it should update 0 in satisfaction and whatever comments user types should be updated in comments section.

Regards,

Gayathri

[Mark Manders]

Can you share the email they are responding to? How is this information coming in?

[Gayathri5]

@Mark Manders Hi Mark,

By clicking on smiley, satisfaction value will be sent and by typing something in comment , it will be received as an email to an servicenow instance.

For that i have written BR on sys_email and updating survey instance but unable to fill survey user response

Attaching the screenshot for your reference

[Mark Manders]

Why a business rule? Why not an inbound email action? 

From there, update your assessment_instance (which your survey is), by getting the values from the email and putting them into the form.

[Gayathri5]

@Mark Manders Hi Mark,

 I have used BR can use inbound action as well, but by updating asmt_assessment_instance, its not updating survey response!!!!!

I could update asmt_assessment_instance state to complete but its not filling updating satisfaction and comments as values are stored in url which has  assessment_take2.do and that's not table