Regarding Incident and Request closure survey.

[abc1233]

Hi All,

I have created  email notification and survey for Incident and Request and that is triggered after incident and Request closure.

1) I have closed 'XYZ' request just few seconds back and closed 'ABC' request few hours back but i didnt submitted 'ABC' survey, after closing 'XYZ' request i received one email notification with survey link and after clicking on that link it is opening survey for 'ABC' request.

But I want like this  if i'm clicking link of  'XYZ' request that should open survey of 'XYZ' request and not any other survey.

Please help me with this.

thank you.

[Prateek kumar]

What is your probability set on the Survey trigger record?

[abc1233]

Hi @Prateek kumar ,

Probability is 100.

[Prateek kumar]

Yes you can lower it and set it for your use case

[abc1233]

 @Prateek kumar 

Set it for your use case means?

can u please elaborate