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Regarding Incident and Request closure survey.

abc1233
Tera Contributor

‎12-22-2023 09:14 AM

Hi All,

I have created  email notification and survey for Incident and Request and that is triggered after incident and Request closure.

1) I have closed 'XYZ' request just few seconds back and closed 'ABC' request few hours back but i didnt submitted 'ABC' survey, after closing 'XYZ' request i received one email notification with survey link and after clicking on that link it is opening survey for 'ABC' request.

 

But I want like this  if i'm clicking link of  'XYZ' request that should open survey of 'XYZ' request and not any other survey.

 

Please help me with this.

 

thank you.

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6 REPLIES 6

Prateek kumar
Mega Sage
In response to abc1233

‎12-22-2023 10:04 AM

If you set to 25% it will send the survey for every 4th record. You can adjust accordingly


Please mark my response as correct and helpful if it helped solved your question.
-Thanks
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abc1233
Tera Contributor
In response to Prateek kumar

‎12-22-2023 10:11 AM

@Prateek kumar ,

still it is opening old survey and not recent.

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