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Regarding incident Email Template

AbishekV
Tera Contributor

‎06-03-2024 05:54 AM

Hi All,

 

So if the incident is resolved, the email is generated with the Email signature at the bottom ${mail_script:SASPL_email_signature} . But It is working for me only but not for the users. It is in empty for them.

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7 REPLIES 7

Rajesh Chopade1
Mega Sage

‎06-03-2024 06:10 AM

Hi @AbishekV 

Can you share the email script here, so we can check and help you.

thank you.

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AbishekV
Tera Contributor
In response to Rajesh Chopade1

‎06-03-2024 07:19 AM

AbishekV_0-1717424338324.png

 

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Rajesh Chopade1
Mega Sage
In response to AbishekV

‎06-04-2024 05:55 AM

Hi @AbishekV 

Please share the mail script "SASPL_email_signature" body here, so we can help you.

 

Thank you

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swathisarang98
Giga Sage

‎06-03-2024 06:15 AM

Hi @AbishekV ,

 

Could you please share the snapshot of the issue or share the code ?

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

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