Regarding incident Email Template

[AbishekV]

Hi All,

So if the incident is resolved, the email is generated with the Email signature at the bottom ${mail_script:SASPL_email_signature} . But It is working for me only but not for the users. It is in empty for them.

[AbishekV]

[swathisarang98]

@AbishekV this is not the mail_script, Go to navigator type sys_script_email.LIST  and from there search for SASPL_email_signature and then take a snapshot of email script and send 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[SanjivMeher]

The table you may be querying in the SASPL_email_signature email script have ACL restriction.

Are you querying the User table here? It would be great if you could share the script in SASPL_email_signature email script.