Regarding ServiceNow and Automation Anywhere Integration

[srinivasansv]

This is regarding Use case to Integrate ServiceNow with Automation Anywhere v11 (RPA Tool).

 About Use case: An user ticket gets assigned to ServiceNow, based on ticket details ServiceNow must Trigger an API, which in turn would start a respective BOT from Automation Anywhere. Once the action is completed, Automation Anywhere must intimate to ServiceNow (in comments) and mark the ticket status to Resolved.

 Manual Process: For example, if an user id is Locked out, the respective user raises a ServiceNow ticket along with id details to unlock his\her account. The ticket would be worked and resolved by respective Support team member.

 To be Process: ServiceNow must pass the Parameters like User id to Automation Anywhere BOT, which will have the steps\program to unlock the id.

 Need assistance on how ServiceNow would trigger API (on ticket arrival), which in turn must start corresponding BOT from Automation Anywhere. Can someone help on this process?

[Pratiksha Kalam]

Hi ,

Refer below link will help you,

https://botstore.automationanywhere.com/applications/servicenow/

Parameters:

{

"comments":"This is just for Testing\nThis is just for Testing 2."

}

If my reply helps you at all, I’d really appreciate it if you click the Helpful button and if my reply is the answer you were looking for, it would be awesome if you could click both the Helpful and Accepted Solution buttons! 🙂

Regards,
Pratiksha

[srinivasansv]

Hi Pratiksha, 

I have already gone through the URL which you have mentioned, it would not give solution to the Requirements which I have given above.

Please let me know If ServiceNow can trigger Automation Anywhere's API??

Thanks.

[sabrinavilla]

Hi srinivasansv,

I have to implement a similar process, did you manage to do it?

How did you do?

Thank you,

Sabrina

[Manjeet Singh]

Hi Srinivasan - Are you still looking for help for integration with RPA? Email me at manjeet@servicenow.com and we can have a quick call.