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08-15-2023 03:01 AM
Hello all,
Currently if change is created then in CMDB in related list you find out "change request" and Change number
but only if "CMDB_CI" was selected but if you create change with multiple CI's in affected CI's it does not appear in CMDB / related list / Change requests.
is there some way to have this information in Change requests or Should i create new related list?
Solved! Go to Solution.
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08-15-2023 10:12 AM
Hi @HubisCZ
This seems to be a configuration Issue. Please follow the below steps
1. Navigate to the Configuration Item (CI) record in the CMDB.
2. Check the Related Lists section at the bottom of the CI record.
3. If the "Change Requests" related list is not visible, you may need to personalize the form to add it.
4. To do this, click on the hamburger icon (three horizontal lines) in the top left corner of the form and select "Configure > Related Lists".
5. In the slushbucket that appears, move "Change Requests" from the "Available" list to the "Selected" list and click "Save".
6. Now, the "Change Requests" related list should be visible in the CI record.
7. If the related list is already there but the changes are not appearing, it could be due to the Affected CIs not being correctly associated with the Change Request.
8. To resolve this, navigate to the Change Request and ensure that the CIs are added to the "Affected CIs" related list.
9. If they are not, add them manually by clicking on "Edit" in the related list and selecting the appropriate CIs.
10. Once the CIs are added, they should appear in the "Change Requests" related list in the CI record.
Please mark it Correct and Hit Like if you find this helpful!
Regards,
Karthiga
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08-16-2023 05:16 AM
Hello @HubisCZ
To achieve this, you can create a new related list in the CMDB_CI table that shows the desired fields from the Change Request table. Here are the steps:
1. Navigate to the form view of any CI record in the CMDB_CI table.
2. Right-click on the header of any existing related list and select "Configure Related Lists".
3. Click on "New" to create a new related list.
4. In the "Table" field, select "Change Request [change_request]".
5. In the "Use Related List" field, select "Task CI [task_ci]".
6. In the "Fields to display" section, add the fields you want to display in the related list. For example, you can add "Number", "Short description", "State", etc.
7. Click on "Submit" to save the new related list.
Now, when you navigate to the form view of any CI record in the CMDB_CI table, you should see the new related list with the desired fields from the Change Request table.
Please note that the fields available in the related list depend on the relationship between the CMDB_CI and Change Request tables. If there is no direct relationship between these tables, you may need to create a new relationship or modify an existing one to include the desired fields.
Please mark it Correct and Hit Like if you find this helpful!
Regards,
Karthiga
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08-15-2023 09:39 PM
Can you check to see, If any conditions in the List Control on related list.
