Team - I have been reading the forums and trying to get a business rule to reload a form.
What I am attempting to do is;
- take the code from "Prevent Closure if Child Task is Active"
- if a user goes to close the problem and a problen task is still open they see the 2nd screen shot below
- As you can see the 2nd screen shot actually appears as if the ticket has closed
- What I am looking to achieve is a combination of the second screen shot (shows the error) combined with the ticket showing that it is still open.
My code in the before business rule is:
var gr = new GlideRecord('problem_task');
gr.addQuery('active','true');
gr.addQuery('problem',current.sys_id);
gr.query();
if (gr.next()) {
gs.addInfoMessage('Problem cannot be closed while problem tasks are still active.');
current.setAbortAction(true);
}
I assume it will be a couple of lines of code to redirect/reload the form but have been unsuccessdul so far - any thoughts?
So that the initial screen shot of the problem ticket is:
If the business rule kicks in
And if I reload the ticket through the UI action
