Remove Choice list option(none) from drop down.

Kusuma2
Kilo Guru

Hello Team,

I have the variable severity which is choice list field.I want to remove the option none (custom value) as there is already OOB --None--.

find_real_file.png

In this   process I deleted the choice none is there is no option to keep it inactive.

find_real_file.png

But my problem here is even though it is deleted it is appearing in the drop down list.May I know what is reason . I even tried with onload script remove option but no luck.Can you please help me to get rid of this issue.

Regards,

Ajay.

16 REPLIES 16

find_real_file.png


find_real_file.png


I used the same But no Luck..


Hi Ajay,


I can see the client script to be inactive. please check.


gdd
Giga Expert

try cache.do



if that didnt work this might be happening on portal so you will have to uncheck none check box, adding none of portal doesnot work properly


abhishekdash
ServiceNow Employee
ServiceNow Employee

Hello Ajay,



Can you open the variable and check the 'Type Specification' tab and see if 'Include none' has been checked. If yes then, remove the same:



Screen Shot 2017-09-05 at 8.18.13 AM.png



Hope this works.



Thanks,


Abhishek



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Hello Abishek,



I Checked the Include none option you can check in the first screen shot..


I am speaking abt the custom none option how to remove that field.