Remove Lines for comments in email script

[Harika Thota]

Hi,

I have a requirement to remove lines for every comment in email script. 

Thanks in Advance,

Harika

[Hristo Ivanov]

can you share the email script? 

[Harika Thota]

(function runMailScript(current, template, email, email_action, event) {
	
template.print('<p><font size="2" face="verdana">' + gs.getMessage('${comments}') + '</font></p>');
		
})(current, template, email, email_action, event);

[Hristo Ivanov]

To remove the lines between comments in your email output, you need to customize how the journal field (comments or work_notes) is rendered in the email.

The default rendering includes a horizontal rule (<hr>) or styled separator — that’s what’s creating the lines. In order to get rid of them you have to build the HTML yourself, instead of using ${comments} which includes those lines.

Something along those lines should do the trick, please check and adjust:

(function runMailScript(current, template, email, email_action, event) {

    var journalFieldName = 'comments'; // use 'work_notes' if needed
    var gr = new GlideRecord('sys_journal_field');
    gr.addQuery('element_id', current.sys_id);
    gr.addQuery('element', journalFieldName);
    gr.orderByDesc('sys_created_on');
    gr.query();

    var html = '<div style="font-family: Verdana; font-size: 12px;">';
    while (gr.next()) {
        var createdOn = gr.getValue('sys_created_on');
        var author = gr.getDisplayValue('sys_created_by');
        var comment = gr.getDisplayValue('value');

        html += '<p><strong>' + createdOn + ' - ' + author + '</strong><br>' + comment + '</p>';
    }
    html += '</div>';

    template.print(html);

})(current, template, email, email_action, event);

Please mark this response as correct and helpful if it helps you

[Harika Thota]

Hi Hristo,

This code works. but what if i want to add Additional comments text at end of line?

Thanks,

Harika