Remove search context options from Home Page Global Search

Hardik Panchal · 3 hours ago

Hi All,
On the Home page, in Global Search, we have 3 options as shown in the image.
Global
Service Operations Workspace
Knowledge Center.

I just want the dropdown: Service Operations Workspace and disable the other 2 Global and Knowledge Center.
How can i achieve this?
Thanks.

Its_Sagnic · 3 hours ago

Hi @Hardik Panchal ,

For the above query that you mentioned please follow the below solution. It may help you to solve the purpose.

Why ServiceNow restricts this

Global Search is platform-level functionality
Search contexts are tied to:
- Workspace enablement
- Knowledge indexing
- System-level discoverability
Removing them partially can break:
- Navigation
- Accessibility
- Knowledge lookup
- Cross-app relationships

* Supported & Recommended Approaches (Choose based on your use case)

OPTION 1 (BEST PRACTICE): Restrict access by roles :

If users should not use Knowledge Center or Global search results, remove their access, not the UI option.

For Knowledge Center

Remove these roles from the user:
- knowledge
- knowledge_user
- any custom KB roles

Result:

Knowledge Center context remains visible, but
Results show nothing or access denied

OPTION 2: Hide Global Search entirely and use Workspace search:

If users are supposed to work ONLY in Service Operations Workspace:

Use:
- sysux workspace navigation
- Workspace-specific search component

Then:

Users do not need Global Search at all
You avoid confusion entirely

You may try the solution above and if you find it helpful for you please mark it helpful and accept the solution to close the thread.

Regards,

Sagnic

Hardik Panchal · an hour ago

Hi @Its_Sagnic
I cannot find the configurations that you've mentioned. Can you please provide the steps in detail.
Thanks