Remove Search Source from AI Search

[gcascardi]

Hello everyone, I have a requirement where I need to remove 'Task' search source from AI Search, we are trying not to use common search to meet it. 

When we type a number of any record from a Task extended table

we are redirected to the 'form' page of the given record

Anyone knows how we can achieve this?

Thanks!

[Sebastian L]

So you want to remove it, right? In your Search Profile selected for the given portal, you then unlink the search source you do not wish to have any longer in the related list "Search Sources". Mark it and click the red unlink selected button.  

AI Search -> Search Experience -> Search Profiles.

Remember to publish afterwards! 🙂

You can see which one you have selected as your Search Profile on your portal main page at "Service Portal -> Portals" 

[gcascardi]

Thanks for your reply Sebastian, but I had already checked this list, there is no Search Source related to 'Task' or other tables, only about Catalog and KBs

[Sebastian L]

Wow, thanks for getting this to me as well. I found another thread with this issue: 

https://www.servicenow.com/community/developer-forum/ai-search-exact-match-page/m-p/2377748 

The person said that it is fixed in Utah, but it should be possible to update the typeahead widget to disable exact match. I am looking into how just now as I need to correct this as well 🙂 

[gcascardi]

Thanks, will look into that as well.