Remove Search Source from AI Search

gcascardi
Tera Contributor

‎01-10-2023 08:16 AM

Hello everyone, I have a requirement where I need to remove 'Task' search source from AI Search, we are trying not to use common search to meet it. 

 

When we type a number of any record from a Task extended table

gcascardi_0-1673367349661.png

 

we are redirected to the 'form' page of the given record

gcascardi_1-1673367376403.png


Anyone knows how we can achieve this?

 

Thanks!

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Sebastian L
Mega Sage
In response to gcascardi

‎01-11-2023 08:55 AM

Please see the answer in the other thread, where there is also screenshots of how the widget should look after it is updated. We are on Tokyo Patch 4 and I can't see it in the out of the box widget, so trying to get to the latest hotfix to see if it is there. 

 

So it is standard in Utah and should also be possible to turn off with the "enable-exact-match" set to off. 

 

https://www.servicenow.com/community/developer-forum/ai-search-exact-match-page/m-p/2440605/page/2 


Best regards,
Sebastian Laursen
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