I am trying to inactivate the OOB Live Agent Support. topic but am receiving a message that says "This topic is used in a custom chat experience. Please remove the topic from the chat experience to proceed." (see below screenshot) I am unable to figure out where to remove this topic from. Any help would be greatly appreciated!
1 ACCEPTED SOLUTION
Navigate to sys_cs_topic.LIST. Search for the duplicate topic and make sure Active, is Topic Visible and Published is true
Navigate to sys_cs_topic.LIST. Search for the duplicate topic and make sure Active, is Topic Visible and Published is true
