Rename the Prod instance name.

[Karthick PS]

My client wants to change the Prod instance name.

Will someone help how to do? or who should be contacted for that?

https://<instance-name>.service-now.com/

Kindly help.

[Musab Rasheed]

Hello,

Please explore Custom URL concept

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/integrate/authentication/task/configure-custom-url.html

https://www.servicenowelite.com/blog/2019/9/25/custom-url

Please hit like and mark my response as correct if that helps

Regards

[Karthick PS]

Hi,

I could not login to Hi Support to raise a request to rename my client's prod instance name.

Can someone please help here? Thank you.

[Saurav11]

Hello,

Below is an article on how you can change the Pro instance name. 

https://community.servicenow.com/community?id=community_blog&sys_id=044e2fdbdb2fc89423f4a345ca96193f

Please mark answer correct/helpful based on Impact.

[Karthick PS]

Thank you Saurav. However, unable to login to hi portal. Showing the error message.please refer the attachment. Kindly do help. +