Rename the Prod instance name.

[Karthick PS]

My client wants to change the Prod instance name.

Will someone help how to do? or who should be contacted for that?

https://<instance-name>.service-now.com/

Kindly help.

[Saurav11]

Hello,

To login you need to have account in Hi support. You may have to ask someone from your team who has the access to provide you with the access to it.

Please mark answer correct/helpful based on Impact.

[Karthick PS]

Thanks Saurav. Would it be possible for you to provide the access to it for me then?

[Saurav11]

hello,

No it has to be someone from your company/team who has access to the Hi support for your instance.

Please mark answer correct/helpful based on Impact.

[Karthick PS]

Thank you Saurav. Actually, it is my client's prod instance. Do I need to contact the team at client side or my offshore team? How long will it take to rename the prod instance? Any checklist to be followed?

[Saurav11]

Hello, 

The article has all the steps:-

https://community.servicenow.com/community?id=community_blog&sys_id=044e2fdbdb2fc89423f4a345ca96193f

You can contact anyone your offshore team or your client team whoever already has access in Hi support can provide you with the access.

Please mark answer correct/helpful based on Impact.