Reocurring Request

k_Mounika
Tera Contributor

Hi Team,
Requirement is to create a new Webform, where user should be able to
1. Raise a ticket for any assignment group

2. Schedule the ticket periodically (e.g.: Weekly, Monthly, Quarterly, Yearly on Particular Date)

Process: 
First the request will be submitted by user

frequency of occurrence - week, month...

start and end date - will be filled

Once the request is generated then the assignee will provide required details to user and close the request, Now based on selection of occurrence and end date new request need to be created in SNOW automatically

 

Thanks in Advance

1 REPLY 1

Mark Manders
Mega Patron

You are on the wrong community, since this is the ServiceNow community and ServiceNow has nothing to do with Snow, except that you can integrate with it. Snow is an entirely different company.

 

Assuming you meant ServiceNow: Create a catalog item/record producer with all the needed variables and create a flow from that item for creating the ticket(s) (or have the flow create a scheduled job for creating the tickets). At the moment the 'end date' is reached, stop the flow from creating the ticket, or have the flow inactivate the scheduled job.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark