Reopen a closed RITM

[Community Alums]

Hi All

RITM has been marked as closed complete and workflow is ended. Now I want to create an UI Action to "Reopen RITM".

Once I click on that button , it should create  new tasks and RITM state should change to open and tasks should work according to RITM workflow.

Please assist on this issue.

Thank you

[Community Alums]

Thank you for the information.

[Shannon Burns]

If you have that code, it would be of interest to me.  I was asked to make a "tentative" state for a request where they could go back and edit the info and re-submit if the approver had comments on the item.   And I don't think there is a way (or at least a good way) to do that, but if I had the info loaded into the new form so that they didn't have to retype/select everything all over, they might be more amenable to my stating that it just needs to be rejected and then sent in with the corrections.

Thanks,
Shannon

[scott barnard1]

Hi

As Adam says the basis of this is based around consuming an item. It's not about a dialog about if it is fixed.

So you ask for an item and it is delivered - but I wanted more I wanted you to....

It's a business decision but you need to define what your service catalog can provide and what it can not.

Seriously, If you want to go with I am not happy that this has been delivered I'd go for a complaints management system.

You can create states and rules around managing them but I would advise against it.

If you have a significant number of requests where you think they are done and the customer doesn't there is a bigger issue.

Regards