Hellow community!
There is a button on incident and RITM form that should repair SLA. It work's on target=resolution perfectly, but i've got a response SLA that counts time between the specialist click "New"(create incident or RITM) and "Save" (after incident or RITM been registred) - 20-30 sec always.
When i'm trying to "repair SLA" - this method deletes my "response" SLA away from table! I can't catch why and when! 50%50, sometimes 3-4 click on same incident is OK, and on 5-th SLA deletes.
Got anybody some ideas?
Found "scripts/SLARepairClient.js" - that contains
'''
repairByFilter: function(table, filter)
{ this.request = new SLARepairClient.Request(table); this.request.filter = filter; this._validateRequest();
'''
If i could't find reason, at least can i use this part of script to add to that UI Action button to filter out all "respose" SLA that this button fixing?
Here is a code of this button
ScriptLoader.getScripts([ '/scripts/SLARepairClient.js' ], function() {});
function repair() {
var slaClient = new SLARepairClient();
slaClient.callback = function(response) {
g_navigation.reloadWindow();
};
slaClient.repairBySysId(g_form.getTableName(), g_form.getUniqueValue());
}
