Report Sharing - Disappearing Users/Groups

[willklee812]

Our team is constructing several dashboards for a client. This requires limiting accessibility to these dashboards to certain users and groups and further reducing visibility of certain reports depending on the security clearance they have been granted, or by sharing them specifically to these users in question. 

Currently we are running into an issue where some of the reports are either removing or not saving the newly added users from the report share table/functionality. Here is the break down of our steps:

• Opening the Share menu on the Report, we add specific users to the list, and select ok to close out the menu
• After saving all changes and double checking to see the users are still in the list, we refresh the page to ensure all the changes have been captured
• Opening the Share menu again for the same report, all the newly added users are removed and the list has reverted to the state is was in before adding in the new users
• Users that were originally on the User list are still there, and we fear of making any additional changes to them in case they are no longer allowed back onto the share list again.

We also do not have access to the sys_audit table so we are not able to verify if there is a duplication error. 

Any help is appreciated.

[Dr Atul G- LNG]

Hi @willklee812 

I guess solution to check Audit logs which you dont have access.

Please check is ant ACL stopping this?

or bets to log a Support case. 

[daneshvark]

I was having the exact same issue. I was able to work around it by copying the report (use the insert and stay feature). The copied report keeps the permission I assign.