Report Sharing - Disappearing Users/Groups

[willklee812]

Our team is constructing several dashboards for a client. This requires limiting accessibility to these dashboards to certain users and groups and further reducing visibility of certain reports depending on the security clearance they have been granted, or by sharing them specifically to these users in question. 

Currently we are running into an issue where some of the reports are either removing or not saving the newly added users from the report share table/functionality. Here is the break down of our steps:

• Opening the Share menu on the Report, we add specific users to the list, and select ok to close out the menu
• After saving all changes and double checking to see the users are still in the list, we refresh the page to ensure all the changes have been captured
• Opening the Share menu again for the same report, all the newly added users are removed and the list has reverted to the state is was in before adding in the new users
• Users that were originally on the User list are still there, and we fear of making any additional changes to them in case they are no longer allowed back onto the share list again.

We also do not have access to the sys_audit table so we are not able to verify if there is a duplication error. 

Any help is appreciated.

[Dr Atul G- LNG]

Hi @willklee812 

I guess solution to check Audit logs which you dont have access.

Please check is ant ACL stopping this?

or bets to log a Support case. 

[sumanta pal]

Based on your description, it seems like you're experiencing an issue with ServiceNow's report sharing functionality. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Check User Roles: Ensure that the users you're trying to share the reports with have the necessary roles to view the reports. The 'itil' role is typically required to view most reports.

2. Verify Report Sharing Settings: Make sure that the 'Share with' option in the report settings is set to 'Specific Users and Groups' and not 'Everyone'.

3. Clear Browser Cache: Sometimes, browser cache can cause issues with ServiceNow. Try clearing your browser cache and then re-adding the users to the report share list.

4. Use a Different Browser: If clearing the cache doesn't work, try using a different browser to see if the issue persists.

5. Check for Scripting Errors: If you have any client scripts or business rules that are running on the sys_report table, they could be causing the issue. Try disabling these scripts temporarily to see if the issue is resolved.

6. Contact ServiceNow Support: If none of the above steps work, it might be a good idea to contact ServiceNow support. They can help you troubleshoot the issue further and may be able to provide a solution.

Remember, always test changes in a non-production environment first before applying them to your production instance.

For asking ServiceNow-related questions try this :

For a better and more optimistic result, please visit this website. It uses a Chat Generative Pre-Trained Transformer ( GPT ) technology for solving ServiceNow-related issues.

Please visit : https://nowkb.com/home
Our Website :https://nowkb.com/home
Link - https://nowgpt.ai/

[daneshvark]

I was having the exact same issue. I was able to work around it by copying the report (use the insert and stay feature). The copied report keeps the permission I assign.