Report when group changes

Jyo090 · ‎06-23-2025

Hi Team, Please guide how can i create report for below conditions when it changes to specific groups. Please guide

Ticket number	Created on	Assigned to infosec	Assigned to IT security Operations from Infosec	Closure date

Dr Atul G- LNG · ‎06-23-2025

Hi @Jyo090

You can use the metric for the same purpose. There is an out-of-the-box (OOTB) metric available on the group, and you can use that for the change as well. Then, create a report.

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Jyo090 · ‎06-24-2025

Hi, Here is the Metric definition on sc_task based on Assignement group. Can you please guide me further on this

Ankur Bawiskar · ‎06-24-2025

@Jyo090

once you configure system will automatically handle the rest i.e. creating metric instances etc

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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Jyo090 · ‎06-24-2025

how to prepare in report this